> For the complete documentation index, see [llms.txt](https://bxpay.gitbook.io/bxpay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bxpay.gitbook.io/bxpay/faqs/general.md).
# General
### What is BXpay?
BXPay is a digital financial solution that provides access to international accounts and payment cards through licensed financial partners. It offers a seamless way to manage your financial activities via mobile app and web dashboard.
***
### Who can apply for BXpay?
Eligibility depends on successful KYC verification and regional compliance requirements.
***
### How do I log in to BXPay?
* If you log in through Connect Backoffice:
1. Go to Dashboard → Platform → BXPay.
2. On the BXPay login page, click Forgot Password if it’s your first time.
3. Reset your password and log in.
* If you registered directly on bxpay.com:\
✔️ Simply log in using the email and password you created — no reset needed.
***
### How do I purchase BXPay?
Cards can only be purchased through BXPay.com.
Before purchasing:
* Ensure your KYC is fully completed and approved.
Steps to purchase:
1. Log in to your account at BXPay.com.
2. Navigate to Account → Available Plans & Accounts.
3. Select the plan you wish to purchase:
* Velar → Apply for Virtual Account
* Ascend / Legatus → Apply for International Account
4. Click Apply.
5. Choose Wallet Account as your payment method (make sure you have sufficient balance).
6. Click Pay Now to complete the purchase.
Once payment is confirmed, your BXPay account for the selected plan will be created.
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### What are the available payment methods?
BXPay purchases support crypto payments only.\
Supported currency: USD Coin (USDC) on the Polygon (MATIC) network.
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### Where can I use my BXpay card?
Cards are usable in many regions where the selected card network is supported.
***
### Can I use BXPay with Google Pay?
Only the Velar Card is compatible with Google Pay® where supported.
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### How long does it take to get started?
* Virtual Card: typically available within \~48 hours after successful KYC
* Physical Card: usually delivered within 3–5 weeks, depending on logistics and processing
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### How secure is BXpay?
BXPay follows international KYC/AML standards and leverages blockchain technology for enhanced transparency in fund movement.
***
### What currencies does BXpay support?
You can fund your wallet with stablecoins USDC- Polygon (MATIC) and spend them in supported regions as fiat through your card.
***
### How will I receive updates about my account?
Notifications are sent via your BXpay dashboard. Email alerts may also be enabled for key activities.
***
### Why is the Physical Card more expensive than the Virtual one? What does the card price include?
The issuance fee covers both the physical card and shipping costs.
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### Can I customize the name on my card?
Yes, you may customize your card name within allowed formatting guidelines \ *(Max 21 characters, no special characters.)*
***
### Where do I find my card number?
* Log in to BXPay
* Cards → Your Virtual Card → Details
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