> For the complete documentation index, see [llms.txt](https://bxpay.gitbook.io/bxpay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bxpay.gitbook.io/bxpay/faqs/kyc-and-compliance.md). # KYC & Compliance ### Why do I need KYC? KYC (Know Your Customer) is mandatory to ensure the security and compliance of your account. It helps verify your identity, prevent fraud, and confirm your eligibility for the services offered. *** ### How to Complete KYC Verification Once your BXpay account is registered, you’ll need to complete KYC (Know Your Customer) before ordering or activating any card. 1. Log in to your **BXPay Account -** 2. Navigate to **Menu → Account Settings → Apply for KYC**. 3. Enter your **personal details** as requested. 4. Upload the required documents: * A valid **passport** or **government-issued ID** (biographic page). * A **selfie** holding the same document. * A **digital signature** (if required). 5. Review your information and **submit for verification**. Your KYC application will be reviewed, and you’ll receive a confirmation once it’s approved. {% hint style="danger" %} Ensure documents are **clear, readable, and in full view** Photos must be taken in **good lighting** (no glare or spotlight) Avoid cropping or covering important details A **passport** is **required** for opening an international account through our licensed financial partners. {% endhint %} *** ### How long does verification take? ⏱️ **Processing Time:** * Virtual Card KYC → Often approved within 24 hours, depending on verification volume and requirements. * Physical Card / Offshore Account KYC → Typically reviewed within 3–5 business days, depending on verification requirements. *** ### How can I track my KYC status? You can track your KYC status directly from your dashboard. *** ### How do I check if I’m eligible for an account? After choosing your preferred account, select the issuing country of your passport to check eligibility. You can view the full list of restricted countries here. *** ### What if someone does something illegal? * Suspicious transactions are flagged and reviewed * Fraudulent activity may lead to account suspension or closure *** ### How to Activate Your BXPay Account 1. Go to Menu → All → Account Settings → Submit KYC. 2. Once your KYC is approved, your package will appear under Accounts. 3. Apply for the desired account type: * **Virtual Account** – Once opened, go to Cards and activate your virtual card. * **International Account** — follows the same steps, with additional processing time based on verification requirements. *** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://bxpay.gitbook.io/bxpay/faqs/kyc-and-compliance.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.