> For the complete documentation index, see [llms.txt](https://bxpay.gitbook.io/bxpay/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bxpay.gitbook.io/bxpay/faqs/virtual-account.md).

# Virtual Account

### How do I activate my BXpay Virtual Card?

To get your Virtual Card, just follow these steps:

#### 📝 Complete KYC

* Go to **Menu → All → Account Settings → Submit KYC**.
* Enter your **personal details**.
* Upload your **passport or government-issued ID**.
* Take and upload a **selfie holding the same document**.
* Submit your application for review.

#### ✅ Approval & Activation

* Once your KYC is approved, your Virtual Account package will be visible.
* Go to **Accounts → Apply for the Virtual Account**.
* Then navigate to **Cards → Activate Card**.
* Your **Virtual Card** is typically activated immediately after approval and available for online use.

***

### Can I withdraw funds with my Virtual Card?

No — **virtual cards do not support ATM withdrawals**.

***

### Regions where Virtual Accounts are not supported due to regulatory or network restrictions.

* **Asia**
  * Afghanistan
  * Armenia
  * Bangladesh
  * Cambodia
  * China
  * India
  * Iran
  * Iraq
  * Japan
  * Jordan
  * Lebanon
  * Myanmar
  * North Korea
  * Pakistan
  * Philippines
  * Singapore
  * Syria
  * Yemen
* **Africa**
  * Algeria
  * Burkina Faso
  * Burundi
  * Cameroon
  * Central African Republic
  * Democratic Republic of the Congo
  * Eritrea
  * Guinea-Bissau
  * Kenya
  * Liberia
  * Libya
  * Mali
  * Morocco
  * Mozambique
  * Namibia
  * Republic of the Congo
  * Rwanda
  * Senegal
  * Sierra Leone
  * Somalia
  * South Africa
  * South Sudan
  * Sudan
  * Tanzania
  * Uganda
  * Zimbabwe
* **Europe**
  * Albania
  * Belarus
  * Bulgaria
  * Russia
* **Oceania**
  * Australia
  * Palau
* **America**
  * Cuba
  * Haiti
  * Jamaica
  * Nicaragua
  * Venezuela

{% hint style="info" %}
Restrictions depend on compliance requirements and card-network policies.
{% endhint %}


---

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